FAQ
Inactivity Warning
If you have been logged in but inactive for 10 minutes the following message will pop-up, advising you that you are about to be logged out. Click on “I’m Still Here” button, if you do not wish to be logged out. If you do not see or respond to this ...
Changing the password
On your first login as well as periodically, you will be asked to change your password. 1. When you first login, you will see the following screen: 2. Old Password: Enter the password you logged in with. 3. New Password: Enter a new password of your ...
GPRS in the UK
GPRS in the UK Help and advice on using GPRS, including common UK GPRS / 3G access point settings for Mobile Internet access What is GPRS? GPRS stands for General Packet Radio Service , and is a protocol for passing data over a mobile phone network. ...
Disabling Web Browser Pop-up Blockers
CarrierNet requires that your web browser is configured to allow pop-ups in order to function correctly. Often web browsers will default or be configured to block pop-ups from automatically appearing on your screen. Instructions for the most ...
Can't log into CarrierNet with IE8, IE9, IE10 or IE11
If you are using IE8, IE9, IE10, or IE11 and attempt to log in CarrierNet, but receive a message that your browser is incompatible, this is most likely because your browser is set in Compatibility mode. This mode tells your browser to treat web ...